Refund policy

When we refund a payment for Unapprove. Last updated 2026-10-24. Unapprove is provided by Samet Ateşen, trading as Atesen Software, Sakarya, Türkiye. This page repeats the refund rules in the terms of service (clauses 6 and 7) in one place.

Who takes the payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders: it takes the payment, charges any sales tax or VAT, and issues refunds. You can ask us or Paddle for a refund; we approve every refund this policy allows.

Monthly plan — $29 per month for each connected organisation, excl. VAT/sales tax

• You can cancel at any time. Cancelling stops the next renewal; the plan keeps working until the end of the period you have already paid for.
• We do not refund part of a period that has begun.

Annual plan — $290 per year for each connected organisation, excl. VAT/sales tax

• The plan is paid for one year in advance and renews each year until you cancel.
• You can cancel at any time. Cancelling stops the next renewal; access lasts until the end of the paid period.
• We do not refund part of a period that has begun.

Clean-up Pass — $49 once, excl. VAT/sales tax

• If you have not processed a single document, you may ask for a full refund within 7 days of purchase and we will give it.
• Once any document has been processed, the pass is not refundable, because the work it paid for has been done and cannot be undone.

Free trial

The free trial costs nothing, so there is nothing to refund.

How to ask

Email support@atesensoftware.com from the address you paid with, and include the order number from your Paddle receipt. We answer within 2 working days.

Your rights under the law

This policy does not take away any right you have under the consumer law that applies to you, or under Paddle's buyer terms. Where either gives you more, that applies.