Help → Skipped: the contact is archived
Skipped: the contact is archived
Xero will not create, copy, credit or void a document for an archived contact, so nothing can be done until the contact is restored.
The message you saw
Skipped: the contact is archived, and Xero will neither copy nor void a document for an archived contact.
Why this happens
A new draft or credit note has to be addressed to a contact, and the accounting system will not accept a new document for a contact that has been archived.
We measured it: voiding an existing invoice of an archived contact is refused too, with the message that the contact must be un-archived first. So there is no "void only" way round it.
We skip the document up front rather than let the run fail on it, and nothing is written.
What to do
- Restore the contact in Xero (Contacts → Archived → select → Restore), then run the selection again. The document becomes eligible.
- If the contact should stay archived, restore it, run the job, and archive it again afterwards. Documents that already exist keep working once the contact is archived again.
What happened to your document
Nothing was written. The document is still approved, and the contact is still archived.
Other help articles
- Skipped: a payment is applied
A payment is sitting against the invoice or bill.
- Skipped: the document is inside a locked period
The document date falls on or before a lock date.
- Paused: the daily API limit was reached
The daily API call budget for that organisation is nearly used up.
- Reconnect needed
The stored connection expired or was revoked; sign in again.
Still stuck? The support page says what to include so we can answer on the first reply.